If you don’t like it or want it, we’ll take it back, no questions asked!

For two centuries, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within sixty (60) days of purchase for a refund or replacement.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and return postage charges will be refunded only if the return is a result of our error.